Privacy Policy for CitiZen South Bay on Anza
Effective Date: August, 2026
CitiZen South Bay on Anza, managed by Coastline Real Estate Advisors, respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit thecitizenonanza.com, request a tour, submit an inquiry, or access resident services.
Who We Are and How to Contact Us
This website is operated by Coastline Real Estate Advisors on behalf of CitiZen South Bay on Anza.
If you have questions about this policy or wish to exercise your California privacy rights, you can reach us using the following contact details:
- Property Address: 23418 Anza Ave, Torrance, CA 90505
- Leasing Office Phone: (424) 328-5322
- Privacy Request Email: cirizenanza-w@m.knck.io
Categories of Personal Information We Collect
Depending on how you interact with our website and leasing office, we collect information that identifies, relates to, or can reasonably be linked with you. The categories of personal information we collect include:
- Identifiers: Full name, email address, phone number, and physical address provided when you complete a contact form, request an apartment tour, or communicate with our leasing staff.
- Commercial Information: Floor plan choices, lease history, rental payments, and account records associated with your tenancy or application.
- Internet and Network Activity: IP address, browser type, device identifiers, operating system, pages viewed, time spent on pages, and links clicked while browsing our site.
- Sensitive Personal Information: Social Security numbers, driver's license numbers, or financial details collected during the rental application and background screening process.
Under California regulations effective in 2026, sensitive personal information also includes personal information collected from anyone known to be under 16 years of age. Our site is intended for adult housing applicants, and we do not knowingly collect data from minors.
Sources of Personal Information
We collect personal information directly from you when you complete web forms, schedule tours, call our office, or submit rental applications through our resident portal. We also collect network activity automatically as you browse our site using essential cookies, analytics scripts, and advertising pixels.
How We Use Your Personal Information
We use your personal information for core residential management and website operations, including:
- Managing residential rentals and executing lease agreements for our renovated 2 and 3-bedroom townhomes and apartments.
- Scheduling in-person and virtual property showings.
- Processing rental applications, background checks, and rent payments through our property management portal.
- Managing prospect inquiries and leasing communication via Knock CRM.
- Maintaining website security, preventing fraudulent form entries, and blocking automated spam.
- Analyzing website traffic and visitor interactions to improve site performance.
- Delivering relevant rental advertisements for available floor plans across South Bay neighborhoods.
- Complying with California real estate, fair housing, and legal obligations.
Disclosures of Personal Information to Third Parties
In the preceding 12 months, we have disclosed personal information to service providers, contractors, and advertising partners to support our property operations. California law requires us to outline these disclosures by recipient category:
| Category of Personal Information | Category of Recipient | Business Purpose of Disclosure | CCPA/CPRA Classification |
|---|---|---|---|
| Identifiers, Commercial Info, Sensitive Personal Info | Property Management Software (AppFolio) | Processing rental applications, managing tenant accounts, and processing online rent payments | Service Provider Disclosure (Not a Sale or Share) |
| Identifiers, Contact Details, Inquiry Messages | Customer Relationship Management (Knock CRM) | Routing tour requests, managing leasing communications, and storing prospect records | Service Provider Disclosure (Not a Sale or Share) |
| Identifiers, Internet/Network Activity | Security & Anti-Spam Provider (Google reCAPTCHA) | Blocking automated spam entries and protecting website forms | Service Provider Disclosure (Not a Sale or Share) |
| Internet and Network Activity | Analytics Provider (Google Analytics) | Measuring website traffic, user interactions, and technical performance | Service Provider Disclosure (Not a Sale or Share) |
| Internet and Network Activity, Identifiers | Marketing Partners (Meta / Facebook Pixel) | Measuring campaign performance and displaying relevant rental ads across social platforms | Classified as a "Share" for cross-context behavioral advertising |
We do not sell personal information for monetary payment. However, because our site uses advertising tools like the Meta Pixel to measure marketing performance, California law classifies this activity as "sharing" personal information for targeted cross-context advertising. You have the right to opt out of this sharing at any time.
Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents hold specific rights regarding their personal data:
- Right to Know: You can request details about the categories and specific pieces of personal information we have collected, used, and disclosed about you over the past 12 months.
- Right to Delete: You can request that we delete personal information collected directly from you, subject to legal exceptions such as active lease administration, tax compliance, or accounting requirements.
- Right to Correct: You can request that we correct inaccurate personal information in our administrative files.
- Right to Opt Out of Sale or Sharing: You can direct us not to share your personal information for targeted advertising across third-party platforms.
- Right to Limit Sensitive Personal Information: You can direct us to limit the use of sensitive data, such as government identification or financial details, strictly to necessary property management operations.
- Right to Non-Discrimination: We will not charge different rental rates, deny housing, or provide a lower quality of service if you exercise your privacy rights.
To submit a request, email cirizenanza-w@m.knck.io or call our leasing office at (424) 328-5322. We will verify your identity before processing your request by matching your name and contact details with information in our administrative records.
Do Not Sell or Share My Personal Information and Opt-Out Signals
You can opt out of third-party advertising tracking by emailing cirizenanza-w@m.knck.io with the subject line "Do Not Share My Personal Information."
Our website also recognizes browser-level opt-out preference signals, including the Global Privacy Control (GPC). When your browser transmits a GPC signal, our site automatically processes it as a request to block non-essential marketing trackers.
Cookies and Tracking Technologies
Our website uses cookies and embedded scripts to maintain site stability, analyze usage patterns, and support property marketing. These tools fall into four main categories:
- Strictly Necessary Cookies: We use Google reCAPTCHA (cookie _GRECAPTCHA, duration 6 months) to protect web forms from bot abuse. Our resident portal uses session authentication and security cookies to maintain secure tenant logins and prevent request-forgery attacks.
- Analytics Cookies: We use Google Analytics to monitor visitor traffic. This includes the _ga cookie (duration 2 years) to distinguish unique visitors, the _gid cookie (duration 24 hours) to measure daily page activity, and the _gat cookie (duration 1 minute) to manage request rates.
- Functional Cookies: Knock CRM integration cookies maintain booking widget context and preserve user inquiry details across form submissions.
- Advertising Cookies: We use the Meta Pixel to evaluate online advertising performance. This includes the _fbp cookie (duration 3 months) and the fr cookie (duration 3 months), which track browser visits to deliver relevant rental ads on Meta platforms.
We do not control how independent third-party vendors such as Google, Meta, or Knock CRM process data collected under their standalone policies. You can review their privacy policies directly on their respective websites.
Data Retention
We retain personal information only for as long as necessary to complete the business purpose for which it was collected. Form entries and tour requests are stored to manage leasing questions. Tenant agreements, application files, and accounting records managed through our property portal are retained in accordance with California statutory real estate recordkeeping schedules. Cookie retention periods are listed in the section above.
Children's Information
Our website offers residential housing information intended for adult applicants and prospective tenants. We do not knowingly collect personal information from individuals under 16 years of age. If we learn that personal data from a minor under 16 has been submitted without verified parental consent, we will delete that information promptly.
Security
We maintain physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, or alteration. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal rules or website technology. Revisions will be published on this page with an updated effective date at the top.
Contact Information
For questions regarding our privacy practices or to exercise your rights, please contact:
CitiZen South Bay on Anza
23418 Anza Ave, Torrance, CA 90505
Leasing Office Phone: (424) 328-5322
Privacy Email: cirizenanza-w@m.knck.io